Privacy Policy

Davey B Design is committed to respecting the privacy rights of all visitors to our website at https://daveybdesign.uk. We comply with data protection laws at all times and have set out this Privacy Policy to explain what personal data we collect, why we collect it, how we protect it, and to explain your rights.

Consent

By using our website you consent to our use of your personal data as detailed in the terms of this Privacy Policy.

Personal Data We Collect

We Collect The Following Data About You:

  • your name, e-mail address, contact details and communication preferences when you complete forms on our website;
  • your online browsing activities, your IP address (computer internet address) and your approximate location (as determined by your IP address) in conjunction with Google Analytics (more details below).

Our website is not intended for use by children and as such we do not knowingly collect data relating to children. We encourage parents and guardians to observe, participate in, and/or monitor and guide their children’s online activity.

Payment Processing

Davey B Design do not collect the data you submit when making a payment on this website. All transactions are handled by Stripe, our payment processing partners. Their Privacy Policy can be found here.

How We Protect Your Data

We are committed to keeping your data secure. We use encryption for web traffic to and from our website and we store any data provided through our website in secure computer systems that only authorised staff have access to. Our data is backed up and we have secure systems in place to prevent hackers, viruses and similar from accessing our systems and data. We also have a range of policies and procedures for our staff to ensure your data is kept safe and only used in accordance with this Privacy Policy.

How We Use Your Data

We Use Your Data For Four Reasons:

  • to provide information, support and services to you;
  • to manage customer service interactions with you;
  • to subscribe you to our mailing list and send you relevant information by email;
  • to analyse how our website is used, so that we can improve it and report anonymised visitor numbers and analysis for performance reporting.

When And How We Might Share Your Data

We will never sell your personal data. We share limited data for limited purposes. There are three different sets of data sharing involving personal data collected through our website:

  • Cookie/visitor behaviour – we share this information with Google Analytics (see further details below);
  • Contact information you provide for our mailing list – we share this information with MailChimp, the third party mailing list software we use. Their Privacy Policy regarding your data can be accessed here.
  • Contact information you provide to book an appointment or make an enquiry – we store this in computer systems provided by third parties for processing, storage and archive purposes. 

We use Calver Digital to provide technical support. The agreement we have in place with them prevents them from using or sharing your personal data for any purpose.

How Long We Keep Your Data

We only keep your data for as long as we need to. More specifically:

  • website visitor data (Google Analytics) – we will retain your data for 26 months;
  • mailing list subscription – we will retain this data until you unsubscribe from our mailing list (every mailing list e-mail you receive from us will have a link allowing you to easily unsubscribe);
  • customer enquiry and appointment information – we will retain this for not more than 2 years after you last contacted us – we only keep personal data for the current financial year and the previous financial year.

Transferring Data Outside Of The European Economic Area (EEA)

We are required to tell you if we transfer data outside of the EEA.

Legal Basis For Using Your Data

We generally rely on your consent to use your personal data in relation to monitoring website usage and sending you direct e-mails through our mailing list, or providing customer care or information should you choose to contact us directly through our website.

We Also Process Your Data Because It Is In Our Legitimate Interests That We Do So, Namely:

  • promoting, marketing and advertising our products and/or services;
  • sending information to you by e-mail or text message about our products and/or services;
  • collating website usage figures and analysis (which are entirely anonymised) for performance reporting;
  • understanding the behaviour of visitors to our website so that we can improve our website and/or the products and/or services we provide;
  • protecting the business, staff and customers by taking appropriate legal action against third parties who have committed criminal acts;
  • fulfilling our duties to our customers.

Cookies

We use cookies on our website to collect information from visitors. We collect information on pages viewed.

We use Google Analytics, so Google Inc. is a data processor – they process your personal data so that we can understand how visitors access and use our website. Click this link  for Google’s Privacy Policy.

Detailed information on our cookie use can be found in our Cookie Policy.

Your Legal Rights

You Have The Following Rights:

  • the right to ask what personal data we hold about you;
  • the right to ask us to update and correct or delete any out-of-date or incorrect personal data that we hold about you;
  • the right to opt out of any marketing communications that we may send you.

To exercise any of the above rights please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (the supervising authority for data protection in the UK). To do that please visit their website at ico.org.uk/concerns/

Reviewing And Changing How We Use Data

This Privacy Policy was last updated on 06 June 2021.

We regularly review our use of personal data to ensure that what we do continues to be fair, transparent, safe and legal. We sometimes change the software or technologies we use and this may result in us changing what data we collect and/or how we use it. We will only use your data for the purposes set out above. If we want to use your data for any other purpose we will contact you and seek your express permission before we conduct any such processing.

We will always seek to minimise the amount of data we collect and use, and to only keep it for as long as we need to.

Whenever any change is made to how we collect or use personal data we will update this Privacy Policy and any other relevant policies.

How To Find Out More Or To Make A Complaint

We’ve endeavoured to make this Privacy Policy clear, informative and understandable, but if it is not then please contact us and we will provide further information as required. We will also look to improve the wording of this Privacy Policy, based on feedback.

To provide feedback, ask for more details or to make a complaint about our collection or use of your personal data then please contact us using the details below.

You can also complain to the Information Commissioner’s Office in the UK – please visit their website to see how you can do that.

Contact

For questions and/or comments about this Privacy Policy or our Cookie Policy, please contact us by using the following details:

Davey B Design Limited
3 The Courtyard,
7a Manor Road
Gravesend DA12 1AA

Website: https://daveybdesign.uk/contact

Email: